Mastering Best Practices and Overcoming Device Clinic Challenges

Introduction
The enduring accredited on-demand archive features the full proceedings of the Virtual Summit, which occurred as a real-time live stream on March 1, 2024. The activity addresses the substantial clinical and economic challenges faced by clinics to effectively manage and provide optimal care for patients with Cardiac Implantable Electronic Devices (CIED's) through remote monitoring.

The objectives of the Summit are to comprehensively assess the recent HRS guidelines on Device Clinics, and appraise its implications, and review high-quality approaches in remote monitoring, patient engagement, outsourcing, billing, and cost management. The expert faculty share their experiences and strategies for overcoming challenges by employing essential solutions, including service, staffing, technology, and training.

Agenda

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Agenda

Summit Introduction and Overview
Beth Davenport, MSN, RN, Sallie Gustafson, RN, Aileen Ferrick, PhD, ACNP, RN, FHRS, Nancy Lee, RN, FHRS, CCDS and Amy Tucker, MSN, RN, CCDS

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Session I
HRS Consensus Statement and Resource Management Challenges

Expert Analysis of the HRS Consensus Statement
Presenter: Aileen Ferrick, PhD, ACNP, RN, FHRS
Moderator: Beth Davenport, MSN, RN
Panel: Aileen Ferrick, PhD, ACNP, RN, FHRS, Sallie Gustafson, RN, Nancy Lee, RN, FHRS, CCDS and Amy Tucker, MSN, RN, CCDS

Harmful Practices and Resource Management Challenges
Moderator: Beth Davenport, MSN, RN
Panel: Aileen Ferrick, PhD, ACNP, RN, FHRS, Sallie Gustafson, RN, Nancy Lee, RN, FHRS, CCDS and Amy Tucker, MSN, RN, CCDS

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Session II
Patient Engagement and Device Clinic Economics

Patient Engagement
Moderator: Beth Davenport, MSN, RN
Panel: Aileen Ferrick, PhD, ACNP, RN, FHRS, Sallie Gustafson, RN, Nancy Lee, RN, FHRS, CCDS and Amy Tucker, MSN, RN, CCDS

The Business of Running a Device Clinic
Presenter: Amy Tucker, MSN, RN, CCDS
Moderator: Beth Davenport, MSN, RN
Panel: Aileen Ferrick, PhD, ACNP, RN, FHRS, Sallie Gustafson, RN, Nancy Lee, RN, FHRS, CCDS and Amy Tucker, MSN, RN, CCDS

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Session III
Overcoming Challenges and Achieving Success in Device Clinic Leadership

Optimal Real-World Solutions to Achieve Best Practices
Moderator: Beth Davenport, MSN, RN
Panel: Aileen Ferrick, PhD, ACNP, RN, FHRS, Sallie Gustafson, RN, Nancy Lee, RN, FHRS, CCDS and Amy Tucker, MSN, RN, CCDS

Closing Remarks and Take-Home Lessons
Beth Davenport, MSN, RN, Sallie Gustafson, RN, Aileen Ferrick, PhD, ACNP, RN, FHRS, Nancy Lee, RN, FHRS, CCDS and Amy Tucker, MSN, RN, CCDS

Commercial Support
The activity is supported through an educational grant from PrepMD

Joint Providership:
MediaSphere Medical, LLC and Ciné-Med

Faculty

Program Chairs
	Beth Davenport, MSN, RN Clinical Translation Specialist at Biotronik (Former Director of Virtual Care and Cardiac Device Clinic, Sanger Heart & Vascular) Charlotte, NC
	Sallie Gustafson, RN Manager of Device Clinic at Emory Clinic Emory Healthcare Atlanta, GA
Faculty
	Aileen Ferrick, PhD, ACNP, RN, FHRS Co-Chair of the 2023 HRS/EHRA/APHRS/LAHRS Expert Consensus Statement on Practical Management of the Remote Device Clinic White Plains Hospital White Plains, NY
	Nancy Lee, RN, FHRS, CCDS Prairie Cardiovascular Consultants, Ltd. Regional Director of Device Operations Clinical Arrhythmia Device Nurse O’Fallon, IL
	Amy Tucker, MSN, RN, CCDS Nurse Manager, Cardiac Device Clinic Sanger Heart & Vascular Institute Charlotte, NC

Suggested Resources

Device Clinic Managers, Device Techs and Nurses, Administrative Staff, and Electrophysiologists can benefit from a variety of supplementary resources that enhance knowledge and skills in managing device clinics effectively. These resources are designed to support professionals in mastering best practices and overcoming challenges that are commonly encountered in device clinic settings.

Here we share online tools and resources for you to use in your efforts

Ask the Experts……Device Clinic Leadership Summit Faculty

Have a question for the Device Clinic Leadership Summit faculty? They are available to share their perspectives and provide pearls of wisdom for mastering best practices and overcoming device clinic challenges.

Email faculty your questions (Subject Line: Device Clinic Leadership Summit)

Beth Davenport, MSN, RN - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Sallie Gustafson, NP - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Aileen Ferrick, PhD, ACNP, RN, FHRS - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Nancy Lee, RN, FHRS, CCDS - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Amy Tucker, MSN, RN, CCDS - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2023 HRS Expert Consensus Statement on Practice Management of the Remote Device Clinic

Remote monitoring is beneficial for the management of patients with cardiovascular implantable electronic devices by impacting morbidity and mortality. With increasing numbers of patients using remote monitoring, keeping up with higher volume of remote monitoring transmissions creates challenges for device clinic staff. This international multidisciplinary document is intended to guide cardiac electrophysiologists, allied professionals, and hospital administrators in managing remote monitoring clinics.

This includes guidance for remote monitoring clinic staffing, appropriate clinic workflows, patient education, and alert management. This expert consensus statement also addresses other topics such as communication of transmission results, use of third-party resources, manufacturer responsibilities, and programming concerns. The goal is to provide evidence-based recommendations impacting all aspects of remote monitoring services. Gaps in current knowledge and guidance for future research directions are also identified.

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CIED Remote Monitoring Clinic Staffing Calculator

This staffing calculator is a tool to help your clinic determine the number of full-time equivalent (FTE) staff needed to effectively follow patients with cardiac implantable electrical devices (CIED) on remote monitoring (RM). The recommended FTE staffing results consists of clinicians, administrative personnel, and third-party resources needed for safe and efficient administration of remote monitoring services.

Staffing Calculator >>